Information
Find answers to common questions about our products, shipping, returns, and more. We're here to help make your shopping experience at EI-shop.ca as smooth as possible.
Frequently asked questions
We've compiled a list of frequently asked questions to address your concerns and provide clarity on our services. From product details to shipping information, we aim to offer comprehensive support.
What are the most common questions customers ask about your products, shipping, or returns?
Customers often ask about mattress sizes, delivery options to their communities, shipping times and costs, and how returns or exchanges work if a product arrives damaged.
What are the top 3 things you want customers to know about shopping with EI-shop.ca?
Cree-Owned & Community-Driven – Every purchase supports local families in Eeyou Istchee and northern Quebec.
Affordable Quality – We bring you great products at fair prices you can trust.
Friendly, Reliable Service – We treat every customer like family and deliver with care.
What are the biggest concerns or hesitations customers have before buying from your online store?
At EI-shop.ca, we understand that shopping online can be a big decision — especially when you live in the North. That’s why we make it easy, affordable, and worry-free. We take pride in being a 100% Cree-owned business serving Eeyou Istchee and northern Quebec, offering quality products you can trust at prices you can afford.
Still have questions?
If you couldn't find the answer you were looking for, don't hesitate to reach out. Our friendly team is here to assist you with any inquiries you may have about EI-shop.ca.